Terms of service for customer

Hello and welcome to Clean Compound! We’re so happy to have you as a customer.  These are our Terms of Service (“Terms”) which apply to all customers of Clean Compound [ABN 34262519552] (“we, us, our”). By using our Website and Services, you’re agreeing to these Terms together with any other terms and conditions and policies we publish or link to (together an “Agreement”). If you do not agree, unfortunately you won’t be able to purchase any of our Products online.

---

Returns and delivery:

Before Purchase:
Things you need to do before purchasing Products on our Website. Before you buy anything from our Website, there are a few things you should know:

• you need to be 18 years old or have parental consent;
• please give us complete and accurate information, and let us know if anything changes;
• you need to use any special offers, gift codes or coupons at the time of purchase – they can’t be applied after the fact; and
• once you place an order, we may not be able to cancel it, as it will have already been processed and paid for by us.

Preorders:
From time to time, we may offer certain Products for preorder on our Website. By placing a preorder, you acknowledge and agree that the availability of such Products is subject to our ability to receive them from our suppliers within a reasonable timeframe. While we strive to ensure timely delivery of preordered Products, please be aware that there may be delays in receiving the Products from our suppliers. We shall not be held liable for any Loss or Damage arising from such delays. In the event of a significant delay in the availability of a preordered Product, we will make reasonable efforts to notify you of the delay and provide an estimated timeframe for delivery. However, please note that these estimates are subject to change and are not binding.

Cancellation of Preorder:
If you no longer wish to proceed with a preordered Product due to the delay, you may request a cancellation and refund. We will evaluate each cancellation request on a case-by-case basis and determine whether a refund is appropriate, taking into consideration any costs incurred by us in relation to the preorder.

In the event that a preordered Product cannot be fulfilled within a reasonable timeframe, we may offer you the option to choose an alternative Product of equal or similar value, subject to your consent. If you do not wish to proceed with any alternative options, you may request a cancellation and refund. Please note that preordering a Product does not guarantee its availability, as it is contingent upon our ability to receive the Product from our suppliers. We will make reasonable efforts to fulfill your preorder, but we reserve the right to cancel or modify your preorder in the event that the Product becomes unavailable or if there are any unforeseen circumstances beyond our control.

We reserve the right to limit the number of preorders per customer and to refuse or cancel any preorder at our sole discretion, without providing any reasons for such refusal or cancellation.

Further acknowledgements you make when purchasing on our Website:
Whilst we aim to do our best, please be aware that there could be:

• occasional errors or omissions in Product descriptions, prices, shipping charges, delivery times, availability and promotions;
• colour differences, so that the colours and images of Products we display may be different on your screen to the colours and images of the actual Products;
• some Products with limited quantities, and some sales that are limited to certain regions or groups of people.

Except as required by law, we cannot guarantee the accuracy of the information, the colours and images or the availability of the Products.

After Purchase:

Things you need to know after purchasing on our Website

After purchasing something from our Website, there are a few more things you should know:

• if you have issues with late, stolen, or damaged deliveries, please contact Sendle or the courier company directly;
• please follow the manufacturer’s or our instructions in relation to the Product, including our testing outlines below;
• if you have any issues with the Product and require a refund, please contact us via email at within 48 hours;
• please ask our prior written consent before publishing any information about us; and
• if there is a dispute, please keep all communications confidential.

Product Testing:

Prior to using any skincare or haircare products purchased through our Website, we strongly recommend that you perform a patch test on a small area of your skin or hair to ensure compatibility and to determine if any adverse reactions occur. It is your responsibility to carefully follow all instructions and guidelines provided by the manufacturer or us in relation to the proper use of the Products. We shall not be held liable for any Loss or Damage that may arise from your failure to perform a patch test or to comply with the manufacturer’s or our instructions. By purchasing and using our Products, you acknowledge and accept this testing requirement.

Things we’d love you to do after purchasing on our Website

We love hearing from our customers and seeing their experiences with our Products. If you have any photos, videos, testimonials, and/or case studies we’d be thrilled if you would share them with us! We might even use them for marketing and information purposes, publications, exhibitions and professional awards across print or digital mediums, including our social media channels.

However, please note that by providing us with photos, videos, testimonials and/or case studies you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 and the right of reproduction either wholly or in part. If you provide Content but don’t want us to use it, it is your responsibility to notify us immediately at info@cleancompound.com

Other matters you should be aware of:

We may change information on our Website

Except as required by law, we may change shipping information, availability, Product information, prices, promotions and any other information on our Website.

We make deliveries at your option and your cost

The areas we deliver to are those that are published on our Website. These areas may change from time to time as we are able to service a larger area. We will process your delivery upon receipt of payment and send your Products via Sendle or a reputable courier company. Delivery times will depend on your location and any selected delivery option.

We comply with the Australian Consumer Law re returns

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.

Except as required by law, we do not warrant the quality of the Products or warrant that they will meet your expectations. We do not provide refunds except as required under the Australian Consumer Law. For example, we do not provide refunds for changes of mind, where a problem with the Products is due to your misuse, failure to comply with manufacturer’s and our instructions, where you fail to take reasonable care, or where you fail to provide us with adequate information.

If we need to cancel your order, we will provide a refund

On occasion we may cancel an order for a Product where we are unable to fulfil it. In these or similar circumstances where we have to cancel an order, we will provide you with a full refund. In some instances, where we cannot fulfil part of your order, we will call you and ask if you would like a replacement or substitution product or refund. We have the right to refuse, limit or cancel any order for our Products, including, but not limited to, where an order appears to be by resellers or distributors without permission.

We can refuse to serve you and sell Products at any time

We may stop providing our Website and Services at any time. We may also stop you using our Website and Services, and stop you purchasing any of our Products if you breach this Agreement.

Liability and indemnity:
To the maximum extent permitted by law, we are not liable for any Loss or Damage arising from your use of our Website and Services or any Products purchased using the service, including, but not limited to, any errors or omissions, price changes or discontinued Products, lost or stolen Products during delivery, any late delivery, your reliance on any of our information, any links to third party websites, any interruptions, any changes, suspension or termination of our Website and Services, or your use or misuse of any Product.

To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to:-

• the replacement of the products or the supply of equivalent products; or
• the payment of the cost of replacing the products or of acquiring equivalent products.

In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Product you have paid for.

You agree to indemnify us, and to keep us indemnified from any Claim arising out of or in connection with your breach of this Agreement.

Force Majeure:
Where there is a Force Majeure Event, we will not be considered in breach of this Agreement, to the extent that our obligations are unable to be performed by such an event. We will not incur any liability to you for any Loss or Damage of any nature incurred or suffered in connection with any Force Majeure Event.

If there is a dispute:
In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.

Other:
This Agreement is to be construed in accordance with the laws of VIC, Australia, and you and we submit to the jurisdiction of the courts of VIC, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals and communications whether oral or written, between you and us. No other term is to be included in this Agreement except where it is required to be included by law. The failure by us to exercise any right or enforce any provision in this Agreement does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this Agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in this Agreement survive termination of this Agreement.

Definitions:
Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Claim means any claim, under statute, tort, contract or negligence, any demand, award or costs.
Force Majeure Event means any event beyond our control which prevents us complying with our obligations under this Agreement, including, but not limited to any pandemic, “Act of God” such as fires, earthquakes, floods, war or hostilities, riots, strikes, disorder, or acts or threats of terrorism or electrical failure, changes to regulations, travel limitations, or weather events.
Loss or Damage means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, savings, loss of data, loss of enjoyment, virus to systems, personal injury, death, negligence, trespass, property damage and legal costs.

Products means any product available through our Website, and includes any of our skincare, and haircare products and any fragrances, or any other products we release from time to time.
We, us, or our means Georgina Fitt t/as Clean Compound [ABN 34262519552] and includes any of our employees, agents, partners, and contractors.
Website and Services means www.cleancompound.com, and everything available on this website including, but not limited to, all Products and any services.