What personal information do we collect?
The personal information we collect is generally limited to:
However, we may also collect:
How do we collect your personal information?
The main way we collect information is when you give it to us. You might do this by filling out forms on our website like sign-up or intake forms. Or you might give us information through phone calls, emails, or social media. On occasion we may also collect information from the person that referred you, or other people or organisations.
We love hearing from you, and we promise to keep your information safe and secure.
Why do we collect your personal information?
We need your personal information to:
We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse our website traffic and to customise the content and advertising we provide.
To opt-out of Google advertising you can go here: https://tools.google.com/dlpage/gaoptout
To change your Facebook ad preferences you can go to “Facebook Help Centre”, “Manage my account” and “Ad preferences”.
Where we collect your financial information, we use it to help you pay for our products and services. Only the staff that need to know this information have access to it, and we only keep it as long as it is necessary. We use SSL certificates to verify your identity and encrypt any data you give us. All financial information is encrypted on our servers, and we do not keep all your data (to prevent unauthorised and duplicated transactions). We do not keep any details of your direct debit, and all information is sent to our bank for processing.
When do we disclose your personal information?
We use reasonable precautions to make sure your information stays safe and secure. Only authorised personnel can access it, and we keep it in accordance with our legal record keeping obligations. When we don’t need it anymore, or it is unsolicited, we destroy it appropriately. We generally will not disclose your personal information unless we have your consent, it’s required by law*, or it’s necessary for us to provide you with our services.
* This can include where we are of the reasonable belief that there is a serious risk to life, health or safety of you or another person. For example, if there is evidence of clear danger of harm to self and/or others, we may be legally required to report this information to the authorities responsible for ensuring safety. This includes if there is a strong suspicion of physical or sexual abuse or emotional, or neglect or exposure to family violence of any person under 18 years of age. A court order could also require us to release information contained in records.
Sometimes we do disclose your personal information where it is necessary to obtain third-party services, like analytics, data storage, payment providers or advertising services. Some of these third-parties may be overseas. We do our best to make sure the providers we use comply with privacy laws and regulations. You can opt-out of the collection and use of this information by changing your privacy settings or opting out.
How can you access or delete your information?
If you want to access, correct or delete your information, please email us at email@example.com. We’re happy to help, unless we’re required by law to withhold it. And if you have any concerns at all about your privacy, please also email us at firstname.lastname@example.org. You can also make a complaint with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au where you can go to the “Lodge a Privacy Complaint with us” page, or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.
Thank you for trusting us with your personal information. Above all, we will do our best to keep it safe and use it responsibly.